Privacy Policy

Privacy Policy AN-OCEAN DRIVE Technical Services Website: https://an-oceandrive.com Effective date: 14 October 2026 Privacy contact: [email protected] 1. About This Policy AN-OCEAN DRIVE Technical Services respects your privacy. This policy explains how we collect, use, store, and share personal information when you visit our website, purchase HVAC equipment, request a quotation, book a service, or contact us. Our services are available to residential and commercial customers across Nigeria. 2. Information We Collect Depending on how you interact with us, we may collect: Your name, email address, telephone number, and business name. Your service location, delivery address, and billing information where required. Details of your equipment enquiries, quotation requests, bookings, orders, and communications. Photographs you upload to explain an equipment issue or project. Transaction references, payment amounts, currencies, and payment statuses. Technical information used for website security, such as IP addresses, browser information, and security-check results. Relevant information you provide through WhatsApp or other contact channels. Please avoid submitting passwords, card details, identity documents, or unrelated sensitive information through our forms or photographs. 3. How We Use Your Information We use personal information to: Respond to enquiries and prepare quotations. Process orders and arrange delivery or pickup. Review service requests and arrange appointments. Plan installation, repair, replacement, and maintenance work. Verify payments and handle payment enquiries or refunds. Communicate about your order, booking, or project. Maintain business records and protect our website against fraud, spam, and unauthorized access. Meet applicable legal obligations and resolve disputes. If we introduce promotional communications, we will provide an appropriate choice about receiving them and a way to unsubscribe. 4. Legal Grounds for Processing Depending on the circumstances, we process information to take steps you request before entering into an agreement, perform our agreement with you, meet legal obligations, or pursue legitimate business interests such as security and customer support. Where processing requires your consent, we will request it. You may withdraw that consent, although withdrawal does not affect processing already carried out lawfully. 5. Payments When enabled, online payments are handled through Paystack or Flutterwave using provider-hosted checkout. We do not collect or store your full card number, card security code, or banking password through our website. We receive information needed to verify and record a transaction, including its reference, amount, currency, and status. Payment providers process information under their own privacy policies and terms. 6. Security Checks and Cookies We use essential session cookies to support functions such as the shopping cart, form security, and administrator authentication. When configured, Cloudflare Turnstile helps protect forms against automated abuse. Cloudflare may process technical information needed to perform these checks. Blocking essential cookies may prevent parts of the website from working. If we introduce optional analytics, advertising, or similar tracking tools, we will update this policy and provide any required consent controls. 7. Notifications and Communications When configured, customer requests and relevant order or payment updates may be sent to an authorized business Telegram chat to support internal operations. These notifications may contain contact details, a reference number, and a summary of the request. Private uploaded photographs, passwords, payment-card details, and integration secrets are not included in these Telegram notifications. If you contact us through WhatsApp, social media, or another external platform, that platform’s privacy practices also apply. 8. When We Share Information We may share information with authorized staff, assigned technicians, delivery providers, hosting providers, payment processors, and other service providers where reasonably necessary to fulfil your request or operate our business. We may also disclose information where required by law or necessary to establish, exercise, or defend legal rights. We do not sell customers’ personal information. 9. International Processing Some technology providers may process or store information outside Nigeria. Where this occurs, we will assess and apply safeguards required by applicable data-protection law. The countries, providers, and safeguards relevant to our actual operations should be confirmed before this policy is published. 10. How Long We Keep Information We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including customer service, contractual obligations, accounting, legal requirements, and dispute resolution. Our retention periods: [Enter approved retention periods for enquiries, bookings, orders, photographs, payment records, logs, and backups.] When information is no longer required, we will delete it, anonymize it, or otherwise dispose of it securely. Some information may remain in restricted backups until those backups expire under our retention schedule. 11. Protecting Your Information We use appropriate technical and organizational measures designed to protect personal information, including access restrictions, protected administrator accounts, encrypted integration credentials, and authenticated access to private attachments. No method of online transmission or storage is completely secure. We will handle suspected personal-data breaches and any required notifications in accordance with applicable law. 12. Your Privacy Rights Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, or other applicable privacy rights. You may also object to certain processing or withdraw consent where consent is the basis for processing. Contact us using the privacy email above. We may need to verify your identity before responding. Some records may need to be retained to meet legal obligations or address an unresolved transaction or dispute. You may raise a complaint with the Nigeria Data Protection Commission if you believe your information has been handled improperly. 13. Children’s Information Our website and services are intended for adults and business customers. We do not knowingly seek personal information from children. If you believe a child has provided information without appropriate authorization, contact us so we can review the matter. 14. External Links Our website may link to external websites or platforms. We are not responsible for their privacy practices. Review their policies before providing personal information. 15. Changes to This Policy We may update this policy as our services or practices change. The revised policy will be published on this page with an updated effective date. Where required, we will provide additional notice of significant changes. 16. Contact Us For privacy enquiries or requests, contact: AN-OCEAN DRIVE Technical Services Email: [email protected] Phone: +2347060548720 Address: 81 Ishawo Road, Charlie Peace Bus Stop, Agric, Ikorodu, Lagos Website: https://an-oceandrive.com